Order #2528517


Customer Service


Hi,

I received my shipment e-mail and went to download the pdf's, but they're not there.

Dark Archive Customer Service Representative

The PDFs are available under your My Downloads page. Enjoy! ^_^

~Justin Riddler
Customer Service


They're still not showing there for me. I've tried reloading the page, dumping my cache and reloading, signing out and back in, but I still can't find them there.

Dark Archive Customer Service Representative

Hmm... I'm still seeing the PDFs on my side. Have you tried using your browser's search function (ie: CTRL+F) to find the items in the list? You have a large number of PDFs available so they may just be filed in an odd spot. After you try this, if you are still not seeing them, let us know and we will be glad to take further action on your behalf.

~Justin Riddler
Customer Service


I did try CTRL+F and they weren't there at the time. However, I'm happy to say they've shown up now! They were just suddenly there after another refresh. Thanks for the assistance!

Lantern Lodge Customer Service Manager

Glad you were able to get them! Please let us know if you have any further questions!

thanks
sara marie

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