Order 2409979

[gigglestick]

order 2409979 shipped out on Feb 11 and it still has not arrived. Any chance at tracking or figuring out where it is?

Thanks

[Sara Marie]

Delivery confirmation says the package was delivered February 16th. Can you check the address on the order and to double check it was delivered to the correct place?

Order History URL: https://secure.paizo.com/paizo/account/orders/v5748a8i3d52z

Let me know if that is where it was expected to go. I want to confirm the details are correct before setting up any replacements.

thanks
sara marie

[gigglestick]

That is the correct delivery address. Let me check and see if it got left outside somewhere.

Thank you.

[gigglestick]

That is the correct address. However, the last package that was sent out ended up at my old PO Box. Let me check there before you send out a replacement.

I've checked by both doors and in the bin I have for large packages that the postman normally uses. How big would this box have been?

Thanks

[Sara Marie]

It was 4.3 lbs and in a box. Not quite sure what size it went out in but one of our medium golem boxes I think.

[gigglestick]

Yeah. No trace of it here or at the old PO box where stuff used to go.

I have an orange Plastic Tote that the USPS normally leaves things in if they're too large for the door. Most of the time.

OK, so what do I have to do now?

[Sara Marie]

I've set up a replacement for the order. We are all out of the Year of the Risen Rune shirts in your size so I have credited you with store credit for that item. You can use store credit on subscriptions by visiting your My subscriptions page.

Please double check the address on the email confirmation to make sure the replacement is going to the correct address. If the original package still shows up, let me know.

thanks
sara marie

[gigglestick]

I will do both of those. If the original package shows up, I can send it back if you like.

My only other thought here is that Feb 16th was a day with light snow and 15-18 mph winds, but I'm not sure thats anywhere close enough to move a package that heavy...

Is there a way to put a note on the package to place box in orange bin next to side door? (It has a lid to protect packages from the weather).

Thank you

Jerry Jr.

[gigglestick]

Sara Marie wrote:

I've set up a replacement for the order. We are all out of the Year of the Risen Rune shirts in your size so I have credited you with store credit for that item. You can use store credit on subscriptions by visiting your My subscriptions page.

Please double check the address on the email confirmation to make sure the replacement is going to the correct address. If the original package still shows up, let me know.

thanks
sara marie

This month's subscription arrived OK and the replacement packaage also arrived (both were put in the plastic bin...thanks)

Thank you for your help. I will let you know if the original package is found.