Order # 2353140 - missing items

[Guennarr]

Hi there,

my order #2353140 (placed on 1-18-2013) was divided into two separate shipments.

One of the two packages reached me several weeks ago.
The second package didn't make it to me and today the consecutive February shipment package arrived. So I officially declare package #2 of my January shipment to be missing. :(

Please re-send the following items to me contained in the lost package:
- Pathfinder Comic #4
- Kobold Guide to Worldbuilding Print Edition
- Zobeck Gazetteer (PFRPG) Print Edition
- Pathfinder Player Companion: People of the North
- Pathfinder Online: Thornkeep (PFRPG) Print Edition

Thanks in advance for your help!

Kr,
Günther

[Sara Marie]

The shipping estimate for the order is 9-36 business days. Currently we are about business day 25. We need to wait until the estimate is up before setting up replacements. Even when packages are shipped together or near each other, they might arrive at vastly different times. One package might have gotten held up some where and the other package(s) might have (literally) flown through the postal system. 36 business days after the shipped date of January 24th puts us about March 15th. I know its a long time to wait, but we need to hold off until the estimate is over so that we aren't replacing packages that are still on their way.

thanks
sara marie

[Guennarr]

Hi Sara Marie,

Thank you for your quick reply!

Just one more question: Do you have enough copies in stock to send any replacement shipments of Thornkeep?

If numbers are dwindling too quickly: Could you please be so kind to "reserve" one copy for the case that my package will not show up any more during those 36 business days? The one and only reason for me to participate in that Kickstarter project was the Thornkeep print edition. So I am totally unwilling to dispense with it.

Thanks for your understanding,
Guenther

[Sara Marie]

We have enough to replace your order should that be necessary.

thanks
sara marie

[Guennarr]

Sara Marie wrote:

36 business days after the shipped date of January 24th puts us about March 15th. I know its a long time to wait, but we need to hold off until the estimate is over so that we aren't replacing packages that are still on their way.

thanks
sara marie

Hello Sara Marie,

unfortunately my package still didn't arrive as of today.
I kindly ask you to send a replacement package to me.

Thanks in advance for your help!

Kr,
Günther

[Sara Marie]

I've added replacements to your next subscription shipment.

thanks
sara marie

[Guennarr]

Thank you very much for your help!

The package arrived today.
Any specific problems with delivery at the start of January?
Jadeite seems to be from central Europe, too, and apparently had similar problems around that time:
http://paizo.com/threads/rzs2pm0j?Order-2354264

Cheers,
Günther

[Sara Marie]

No specific problems that we've noticed.

Glad your items have arrived!

thanks
sara marie