So, this order has been lost in the UPS/USPS somewhere. The customer service people over at the UPS told me to talk to you guys about it. They said you could file a claim on the lost package.
So I suppose the real question is where do we go from here? I'm the rare internet user who hasn't had stuff lost in the mail, so I'm not sure what the next step is.
Customer Service Manager
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Usually we give packages an extra week past their initial expected estimated delivery window as these types of lost packages almost always show up having missed a scan somewhere and gotten hung up for a few days in some postal building corner. Your package is already well past its delivery date so I have set up a replacement to ship with your currently pending subscription order. Let me know if the original still shows up!
thanks
sara marie
I will absolutely let you know if something shows up. Thanks. Oh, and to pile on: you guys are one of the best customer service departments I've ever worked with.