Order #2285672
I got my poster in the mail today, and while the art looks great...I was disappointed to find the poster was mailed folded, and the art is not only creased, but worn white along the folds.
Was this a packaging oversight or intentional? Every other poster I've ordered from companies online arrives in either a tube or a long box with the poster rolled up.
Why folded?
I have no desire to hang this up now, and it will just remain a curiosity in a box. :(
I was very pleased with the Thornkeep book, and will hopefully have the t-shirt soon.
Thank you for your time.
Chief Technical Officer
|
We'd have had to build in a much higher cost (which translates to a much higher pledge level) to offer rolled posters. While the printing cost is similar either way, folded posters ship from the printer in a standard carton, inexpensively, while posters to be rolled have to be shipped as freight, on a pallet, which costs much more. Then, to get it from our warehouse to the customer, we'd have to add the cost of a tube, which would also need to ship separately; the cost of the freight, the tube and the additional shipping—even to the nearest domestic address—would add up to several times the cost of the poster itself, and for shipments across the country or internationally, it could wind up several times higher than that. Add up all that extar cost for all the backers, and we're talking several thousand dollars diverted into poster delivery instead of into making the Tech Demo.
Fair enough. Thank you for your end of the table perspective. Too bad the posters weren't of comparable quality to the old WotC D&D Minatures posters (which were folded), as the image was not damaged by the folding.
For future folded poster products, if feasible for you, maybe look into a different paper/ink/whatever combination. The poster honestly looks shoddy or I'd have never said anything about the foldong.
Best luck with Pathfinder Online and all future endeavors. I love your game and company and hold you all in high esteem.
Customer Service Manager
|
Fair enough. Thank you for your end of the table perspective. Too bad the posters weren't of comparable quality to the old WotC D&D Minatures posters (which were folded), as the image was not damaged by the folding.
For future folded poster products, if feasible for you, maybe look into a different paper/ink/whatever combination. The poster honestly looks shoddy or I'd have never said anything about the foldong.
Best luck with Pathfinder Online and all future endeavors. I love your game and company and hold you all in high esteem.
Can you send me a picture at customer.service@paizo.com so we can get a better idea of what you are describing?
thanks
sara marie
I sent an email via text message. My only net connection is my phone and gmail would not let me send photos from my phone.