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damaged mini exchange?

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Liberty's Edge

I was wondering what exactly I would need to do to exchange a mini I recieved damaged? I ordered a Pathfinder Battles prepainted mini of Vale Temros the other day that I got in with one of the feet not attached to the base I would like to exchange. What exactly do I need to do to go about swapping him out? Thanks.
Malith wrote:
I was wondering what exactly I would need to do to exchange a mini I recieved damaged? I ordered a Pathfinder Battles prepainted mini of Vale Temros the other day that I got in with one of the feet not attached to the base I would like to exchange. What exactly do I need to do to go about swapping him out? Thanks.

Mal:

I'm not in customer service, or in any way affiliated with Paizo, but I've received a few minis like this, and in my experience a few dabs of cyanoacrylate (Super Glue, Crazy Glue, etc.) is a painless, fast, effective fix.
Shadow Lodge
Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Wizkids have a program in place. Jump on to their site and look for the link on the homep age (about half way down). They are usually pretty good.
Lantern Lodge Customer Carebear
Pathfinder Battles FAQ wrote:


What do I do if a miniature(s) in my case arrives broken, missing pieces or is otherwise defective?
Wizkids Support is taking care of Pathfinder Battles Miniatures issues. Their website is: http://wizkidsgames.com/support/

At this time, Shattered Star minis may or may not have been added to their replacement list. Wizkids is a surprisingly small company so it does take them a bit to get up all the new minis into their replacement system.

Liberty's Edge

Great, thanks for the help everyone.
Shadow Lodge
Adventure Path Charter Subscriber; Pathfinder PF Special Edition Subscriber

Shattered star has been added but there appears to be NO blue dragon you can select - the rest are there, so other breakages would be OK. I hope they add the dragon - this seems to be a big issue in this set.
bugleyman wrote:
Malith wrote:
I was wondering what exactly I would need to do to exchange a mini I recieved damaged? I ordered a Pathfinder Battles prepainted mini of Vale Temros the other day that I got in with one of the feet not attached to the base I would like to exchange. What exactly do I need to do to go about swapping him out? Thanks.

Mal:

I'm not in customer service, or in any way affiliated with Paizo, but I've received a few minis like this, and in my experience a few dabs of cyanoacrylate (Super Glue, Crazy Glue, etc.) is a painless, fast, effective fix.

I have the same problem, and I think I'm more than capable of fixing the dragon with some glue - one of his horns was broken off when I got it at my FLGS, and all three that they ordered were broken in the same way.

To me this is more of a "principle of the thing" issue. If I'm going to drop $39 on something, it shouldn't be broken coming out of the box. I've heard good things about WizKids customer service, so I'm waiting patiently for them to get their site updated.
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