Sent an email yesterday, but adding this thread to follow up.
Thursday, 12/06/2012 I received my copy of my pre-ordered Rise of the Runelords Deluxe Collector's Edition. The product itself is really awesome, especially the design of the case and way the book was made with the heavy leather cover. Love the art prints too. Unfortunately, my pleasure with the product has been reduced by the fact that the first time I flipped open the case after unpacking it, while it sat on the carpet the metal latch that closes the case broke free of the case when I went to reclose it. The tiny pin in the upper part of the hinge fell out allowing the latch to fall off. I was handling this product with kid gloves and this shouldn't have happened.
As far as I can tell there was no damage to either the inner box stamped with Rise of the Runelords or the outer shipping box and the outer box was well packed with protective shipping peanuts to account for this so I am guessing it was a manufacturing defect. As far as I can tell there's nothing else wrong with the book or the case contents. Is there something you can do to assist me with this issue?
General Product question – where the description says “Twenty-two full-color player handouts and key maps are printed on high-quality paper and tucked into slitted pages, allow players to hold important clues while leaving the GM with copies of his own.”, this just refers to the 22 smaller cards tucked into the handout pockets on certain pages (all of which appear to be there) and there aren’t supposed to be any other pockets in the book for larger full page map handouts correct? I think what I have is right, just confirming.
Thank you.
Great, thanks Sara Marie!
Any updates on the prefered method to handle the latch issue?
L
Paizo Customer Service Algorithm
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Any updates on the prefered method to handle the latch issue?
L
Thanks for checking back with us,
We're currently in the process of determining the best way to resolve the issue with the faulty hinge. As soon as we come up with a decisive answer we'll contact you via email to assist you further. If you don't hear back from me by Friday feel free to send another email to customer.service@paizo.com and I should be able to update you at that time.
Thanks for your patience while we look into this, we should have it resolved shortly.
- Erik Keith
Thanks Erik.
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Paizo Customer Service Algorithm
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Thanks Erik.
Thanks for your patience Legendarius,
I just sent you an email with further instructions on how I can assist you with the broken latch to your book. Just shoot me a reply to the email with the solution that best works for you and I'll be glad to take care of the rest. :)
Thanks again!
- Erik K
Thanks Erik. I saw the email and I'm considering which way I would prefer to go and will get back to you guys shortly. I appreciate the help in this matter.
L