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alright, this is gonna be a weird one!
so i ordered Order # 2276007, and got an email about the card being declined.
then my sub Order # 2354873, also tried to go through, and got declined.
now i just called my bank, and the funds are there for one, and its showing an approved for # 2276007 on their end.
now the payment page of my account is showing the correct card number, ect, but show the wrong address with it, one i havent been at in over two years.
and when i placed Order # 2276007, i didnt know my sub order was about to try to go through also, and dont have the money for both this week. so i was wondering if we can cancel Order # 2276007, and try to put through order # 2354873 instead. with the correct address?
Customer Carebear
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I have put reversal requests through for the authorizations. When I tried to change the billing address to match your shipping address I received the same error. You'll need to update the payment information which you can do so on your order history page (click the link on the bottom right for "Need to change the payment method for this order?") You'll want to wait for the authorization reversal requests to go through before you update the address and resubmit the charge.
Let me know if you need any further assistance.
thanks
sara marie
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alright, it looks like the page has the correct info now! don't know if that was messing it up or not, or if its being wonky because the cards expiring next month. but i didnt see a way to just resubmit without changing anything, and i haven't gotten a new card yet, so can you just re-run my card on file? thanks