Problem with Paizo Order # 2337880

[graywulfe]

I just received this email, saying that my card had been denied. When we checked the account it is showing the charge from Paizo as pending.

I think I figured out why the charge shows as denied on your end. I never updated my billing address for my subscriptions. What I don't understand is why my credit card is showing the charge as pending when you end shows it being denied. My wife is concerned that when I correct the billing address that the credit card will get charged twice. What can we do to ensure this doesn't happen?

[JoelF847]

I'm in the same boat for order #2352581. I don't want to update the address at Paizo yet, since it says that it will charge my card when I do.

[Papa-DRB]

Read THIS Faq entry.

[graywulfe]

I am aware of that but this is potentially different.

From Paizo's end it shows as denied, while on my credit card it shows as pending. This is not a standard situation, and I would like to make sure that when I fix the address and the authorization goes through that my credit card will not decide to charge me twice.

If/when a Paizo employee says that this situation is not as different as I perceive it to be, or otherwise tells me that my I do not need to worry about my concerns coming to pass then I will let it go.

I am also aware that it is after 7:15pm on the coast and I am not likely to see a response until tomorrow morning.

I am patient. I just hope we can get this resolved quickly as I want to add something to the order.

[graywulfe]

I am going to go ahead and fix the billing address so that the authorization can go through. I will watch the credit card to make sure that nothing gets screwed up and let you know if something does.

[Sara Marie]

Graywulfe, it looks like you did end up with two authorizations. I've put a reversal request through for the one that was declined on our end due to the address issue. Usually the reversals go through almost immediately but sometimes they take a business day or two (depends on your bank).

thanks
sara marie

[Sara Marie]

JoelF847 wrote:

I'm in the same boat for order #2352581. I don't want to update the address at Paizo yet, since it says that it will charge my card when I do.

I've put a reversal request through for the authorization that went through despite the address issue. Usually the reversals go through almost immediately but sometimes they take a business day or two (depends on your bank). If the amount is such that two authorizations would compromise your account, you'll want to check your account status before updating things. Please let me know if you have any further issues you need assistance with.

thanks
sara marie

[graywulfe]

Thank you Sara,

Sorry to have caused the trouble.

:)

[JoelF847]

Sara Marie wrote:

JoelF847 wrote:

I'm in the same boat for order #2352581. I don't want to update the address at Paizo yet, since it says that it will charge my card when I do.

I've put a reversal request through for the authorization that went through despite the address issue. Usually the reversals go through almost immediately but sometimes they take a business day or two (depends on your bank). If the amount is such that two authorizations would compromise your account, you'll want to check your account status before updating things. Please let me know if you have any further issues you need assistance with.

thanks
sara marie

Sara, I updated my billing address Friday afternoon, and the order is still showing as pending. Can you let me know if there's anything else I need to do?

Thanks,
Joel

[Sara Marie]

Nothing other than waiting for it to get to the final point of the shipping queue which it looks like was done yesterday.

thanks
sara marie