Missing Order #2168903


Customer Service

Grand Lodge

According to the email and my account this order shipped on 8/7/12 with an estimated shipping time of 4-8 business days. So it's several days overdue from the most pessimistic shipping times. I'm confused because it says that it shipped, but I am seeing posts about AP''s being on back order. Can you shed some light on this situation?

Thank you

Lantern Lodge

The order has been "shipped" in our system. You may or may not see your tracking data show up for a bit longer. During subscription runs we get the standard subscription shipments ready en masse and they are shipped out in big batches. At this point, all of the subscription batch shipments should have gone out Friday. Tracking might take a couple more days to kick in.

Due to a variety of complications (Gen Con, a large number of new releases for August and the 10th Anniversary Sale being some of the bigger ones) we are a running behind on shipments. Our warehouse is working as quickly and efficiently as possible to get orders out.

If you have any further questions or concerns, please let me know. Thanks!

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