I received a $10 gift certificate at Paizocon, for use in the Paizo store here on the site. I attempted to use it today when trying to purchase a pdf (inputting the given code into the "promotional code" section) and was disappointed when it told me that the code was invalid. Is this a normal problem? Did I input the code in the wrong section?
For clarification, I tried twice, inputting the code both with and without spaces. Both times, the site informed me that the code was invalid.
I would be most grateful if this problem could be resolved.
Thank you,
-Christopher Delvo
Software Test Engineer
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I received a $10 gift certificate at Paizocon, for use in the Paizo store here on the site. I attempted to use it today when trying to purchase a pdf (inputting the given code into the "promotional code" section) and was disappointed when it told me that the code was invalid. Is this a normal problem? Did I input the code in the wrong section?
For clarification, I tried twice, inputting the code both with and without spaces. Both times, the site informed me that the code was invalid.
I would be most grateful if this problem could be resolved.
Thank you,
-Christopher Delvo
Thanks for bringing this to my attention Christopher,
Upon reviewing your order it appears that the code you are entering isn't registering properly as you noted. The code granted to you at Paizocon is a valid code so it should be going through.
I'll need you to double check the promotional code being entered to ensure that all the redemption code is correct, all it takes is one of them to be off for it to not register the promotion. After you double check them make sure to let me know if you are still having trouble and I'll investigate further for you. Thanks!
- Erik K