Orders #2056437 / 2062492

[tachus]

I placed the first order on May 5th, yet still have yet to recieve it. When I check the 'Track Package' link it shows it being delivered and having been processed by a local post office in RICHMOND, CA.

The second order was on May 10th and when I attempt to track it, it is showing the same stations as the first on but doesnt show as delivered yet.

I live in Pearl City, HI though. I verified my address was correct on the orders. I am just at a loss as to where my orders wound up or even how they got there.

[Erik Keith]

Tracking through Standard Postal Delivery allows tracking on a package all the way to the local postal office, where they should be delivered within a few business days. Upon reviewing your orders it appears your packages were shipped from our facility on the 7th and 15th of May both with 4 to 8 business day estimates for delivery times. While only 4 business days have passed for the latter package, the first one has been in transit for 10 days now, putting it a bit past our estimated arrival time.

While we are happy to assist you if your package doesn't arrive at your location, at this time I would like to give your package a bit more time to arrive. If order # 2056437 doesn't arrive by the end of this week, make sure to let us know and we'll take further action at that time. Thanks Tachus!

- Erik K

[tachus]

Got both orders earlier today. Thanks