Question about orders and pruchases I have made...


Customer Service

Grand Lodge

I was under the impression that when I ordered a product through the paizo website I would also recieve the pdf form for free. I have only seen this happen with the items I am recieving under the subscriptions and not with the books and modules that I have purchased seperately due to the release prior to the start of my subscription.

Am I mistaken of the free Pdf files with the purchase of the hard or paperback copies and that I am going to have to purchase the pdf in addition to the purchases I have made?

Also the copy of the ultimate combat hardcover book i recieved has a tear in the edge of the binding, I believe I had put in the purchase to be an unblemished item....


You only receive a free PDF with items that are part of an active subscription. Print and PDF versions are sold separately for all other purchases.

Lantern Lodge

The free PDFs are only through items that are released and shipped as part of the on-going subscriptions. Items previously released are not eligible for the free PDFs.

For the Ultimate Combat, could you send a digital picture to customer.service@paizo.com so we can get an idea of what damage there is?

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