I bought a case of minis (I haven't actually received them yet) but at the time of ordering (dec 4 I think) I did not add the Black Dragon. Now, 3 paychecks later, I would like to do so? Is this possible? The order page doesn't seem to let me?
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The preorder and/or decision to get the Black Dragon had to have been made by October 1st. If you would like to convert your case preorder to a subscription, you can get a black dragon that way. To do this, sign up for the Battles subscription (starting with the Heroes & Monsters set) and let me know when you have done so, I will then convert everything and get you a Black Dragon.
Umm, I added the subscription...but I think I really "goblined it up" right good. Maybe, you can fix it so I don't end up with 2 cases?
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You goblined up nothing. Now that you have the subscription on your account I can convert the preorder to a subscription copy (cancel the one that your subscription just made) and get you a black dragon. Ross will be hooking you up with your discount code email for the encounter pack.
The Battles subscription is throwing a bit of a kink in how we normally do things when someone who preorders something wants to convert it to a subscription. Our current method works great for the books, but not so great for Battles cases.
Wow, didn't look like I had to do anything more...the Dragon appears to be shipping with my regualr monthly, I don't think I have a double order coming, all looks Great! Gods bless good Sara Marie!
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Ah, I am in a very similar boat to this and sent an email about it before I noticed this thread. I am going to switch over to a subscription since I'll be wanting the upcoming minis anyway, and would be very appreciative if you could set me up as well.
Edit: I apparently spoke too soon. I don't see how to add the subscription for the cases to start with the next set, since I have already got this one shipped.
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Ah, I am in a very similar boat to this and sent an email about it before I noticed this thread. I am going to switch over to a subscription since I'll be wanting the upcoming minis anyway, and would be very appreciative if you could set me up as well.
Edit: I apparently spoke too soon. I don't see how to add the subscription for the cases to start with the next set, since I have already got this one shipped.
Yeah, thats where our current method of converting breaks down. We haven't added the RotRL as the next product yet. If you set it up to start the subscription with the Heroes and Monsters case, let me know as soon as you sign up and I will cancel the "new" set, attach the subscription to your original preorder and get you the Black Dragon.
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To anyone else looking to convert a preorder for the case into a subscription:
Please start a customer service thread specifically for yourself or email us directly. We want to make sure there is a CS rep available to make the conversion right away when the subscription spawns that first item that we need to cancel.
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Ahh, I see. Thank you very much, Sara. I am setting it up right now then and the subscription will be in.
Thanks alot!
Your black dragon is chilling in your sidecart and will ship with your upcoming January subscription shipment. If you want it to ship sooner, just go to your My Account page and click the "ship as soon as possible" button in your sidecart and then you can process the order. Ross will be hooking you up with your Encounter Pack discount code.
edit: your code is now on you My Subscriptions page. just scroll down to the description of your Battles subscription and you will see it.