Sara Marie!


Customer Service

Scarab Sages

:)
Can I please get my campaign subscription reactivated.
Also can I get another black dragon added to my subscription order?P

Scarab Sages

Also can I get my minis subscription to ship straight away please?

Scarab Sages

I also forgot... Can I cancel the core book subscription please.

Lantern Lodge

Your campaign setting subscription has been reactivated.

Lantern Lodge

Your Roleplaying Game subscription has been cancelled.

Lantern Lodge

In order to add another Black Dragon, you would also need to add another case of minis.

Lantern Lodge

For your Battles subscription to ship as soon as possible, just go to your My Subscription page before January 3rd and select the option for "Never Hold Anything".

The "Never Hold Anything" option will only affect the Battles subscriptions as all of the other subscriptions we offer will always be releasing and shiping at the same time of the month.

Scarab Sages

Can I buy just another black dragon to ship with subscription?

Lantern Lodge

The Black Dragons are a case "right to buy" premium (buying a case gives you the "right to buy" one Black Dragon). In order to get additional premiums, you would need to buy additional cases.

Scarab Sages

Thanks Sara Marie!

Grand Lodge

Hi Sara Marie...

I currently live in New Zealand, but come back to the US regularly. My address in the US is accurately reflected in my Paizo profile now, but I recently reactivated my Adventure Path subscription and somehow had the Lords of Rust adventure volume sent to my old address.

I responded to the Customer Service email letting me know that the order had been placed and "no changes can be made to this order at this time", asking to have it sent to the proper address. That was earlier this week - I haven't heard anything.

Any chance that I'm going to see that Adventure Path volume at my correct address? Or will it go to a family that lives in my old house and kindle in them the fire of role-playing goodness.

I'm a glass half-full kinda guy.

-Dink

Paizo Employee Customer Service She-Hulk

1 person marked this as a favorite.

Hello Dink,

It looks like you've been in touch with Sharaya about this via email, so she'll have it figured out for you.

In the future, be sure to start your own new thread for Customer Service requests so we don't accidentally skip over an old thread. :)

Thanks!
Katina

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