Order #1857256


Customer Service

Liberty's Edge

I just received the package listed for order 1857256. If I am not misreading the order summary, it should have contained all three subscription items, plus the Paizo holiday card. It only contained the Bestiary 3. Is there another box on the way, or did something bad happen to the shipment?

Lantern Lodge

Oy. All three books and card should have been in there. I will get a replacement out to you right away.

Liberty's Edge

According to the tracking number provided for the replacement order (#1903128), I should have received that package by today. Nothing has turned up, and the tracking web site has no news since Dec 20th. Is there anything you folks can do to track that shipment down? Also, in case you opt to send another replacement shipment - I am willing to pick up the tab to have it delivered by UPS. The postal service has a bad history of losing my packages since I relocated. The shipping address you have is current. I doublechecked.

Lantern Lodge

It looks like the replacement either missed its confirmation sticker or wasn't scanned to be tracked through the USPS portion on transit. According to the portion we can track, it was transferred into the mail system on the 20th. It depends on the location and local mail carriers for how long it might take to be sorted and delivered.

However, the transit estimate is for 4-8 business days and it was shipped out on the 19th. That puts the estimate about the 29th so we've still got a few days before the estimate is over. The post office is usually pretty good about delivering packages within the estimate however, we generally give it just a bit longer (about a week) if the package goes missing to make sure it hasn't been delayed (especially with the holidays).

Liberty's Edge

Makes sense. The package did in fact turn up today - I guess I am just a little triggerhappy where the USPS is concerned.

Scarab Sages

Hey Andi5, I posted on your other forum about looking for another person to game with.
Im from Portland ;)
Do u have an email?

Community / Forums / Archive / Paizo / Customer Service / Order #1857256 All Messageboards
Recent threads in Customer Service