Order 1835198


Customer Service

Sovereign Court

I'm sorry, maybe it's still coming, but my subscription order containing the beginner box shipped the 21st via USPS...and I have yet to see it. I am concerned it went astray. Is there any way to check with the progress of a USPS shipped order?

Lantern Lodge

Jess Door wrote:
I'm sorry, maybe it's still coming, but my subscription order containing the beginner box shipped the 21st via USPS...and I have yet to see it. I am concerned it went astray. Is there any way to check with the progress of a USPS shipped order?

Friday the 28th was the last day of the USPS estimate. Lets give it until this coming Friday to make sure it isn't just running a little late. If it doesn't show up by then, let us know and we'll get replacements out in the November shipment (shipping soon).

Sovereign Court

Sara Marie wrote:
Jess Door wrote:
I'm sorry, maybe it's still coming, but my subscription order containing the beginner box shipped the 21st via USPS...and I have yet to see it. I am concerned it went astray. Is there any way to check with the progress of a USPS shipped order?
Friday the 28th was the last day of the USPS estimate. Lets give it until this coming Friday to make sure it isn't just running a little late. If it doesn't show up by then, let us know and we'll get replacements out in the November shipment (shipping soon).

Will do. Thank you!

Sovereign Court

Just wanted to let you know that the package has yet to appear. :( I rec'd my last subscription just fine, so my recent address change is probably not the issue - besides, all the address information I see looks good.

If it is possible, I am willing to pay extra shipping to have a re-ship sent via UPS so I can track it. if I need to authorize it anywhere other than here, let me know, please, and I will do so as soon as I can.

Thanks!

Lantern Lodge

I've set up the replacements to ship with your pending subscription shipment. They are shipping UPS ground, although with the combination of the replacements into your regular order, the shipping actually went down.

Sovereign Court

Sara Marie wrote:
I've set up the replacements to ship with your pending subscription shipment. They are shipping UPS ground, although with the combination of the replacements into your regular order, the shipping actually went down.

Ah! I'm sorry! It arrived today! Can you believe it?

If it's already in the shipping process, I will ship it back when it arrives. If not, could you please remove the reshipped portion?

I can't believe it.

Thank you so much for all your help, though!

Lantern Lodge

Glad to hear it arrived! The order had not yet shipped out so I have cancelled the replacements.

Sovereign Court

Sara Marie wrote:
Glad to hear it arrived! The order had not yet shipped out so I have cancelled the replacements.

Has anyone mentioned how unbelievably awesome you all are recently?

Thanks so much for your help!

Lantern Lodge

Jess Door wrote:
Sara Marie wrote:
Glad to hear it arrived! The order had not yet shipped out so I have cancelled the replacements.

Has anyone mentioned how unbelievably awesome you all are recently?

Thanks so much for your help!

This seems like a good place to end the day on.... thank you!

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