|
Hi,
On my account I checked my subscriptions plus the minis I ordered (that used to be in a sidecart) and nothing is showing up. I only see orders for November and December showing up.
Could somebody fix this please? I don't want to put all the stuff I ordered/preordered back into my non existent sidecart for fear of getting two of everything.
I don't understand why all my stuff for the month of October completely vanished.
Regards,
Bel.
|
Hi,
On my account I checked my subscriptions plus the minis I ordered (that used to be in a sidecart) and nothing is showing up. I only see orders for November and December showing up.
Could somebody fix this please? I don't want to put all the stuff I ordered/preordered back into my non existent sidecart for fear of getting two of everything.
I don't understand why all my stuff for the month of October completely vanished.
Regards,
Bel.
Somehow your sidecart got unattached from your person in our order system. I've got it hooked back together and you should be good to go.
I've sent you a new confirmation email for the October shipment.
|
|
Hi,
On my account I checked my subscriptions plus the minis I ordered (that used to be in a sidecart) and nothing is showing up. I only see orders for November and December showing up.
Could somebody fix this please? I don't want to put all the stuff I ordered/preordered back into my non existent sidecart for fear of getting two of everything.
I don't understand why all my stuff for the month of October completely vanished.
Regards,
Bel.
Somehow your sidecart got unattached from your person in our order system. I've got it hooked back together and you should be good to go.
I've sent you a new confirmation email for the October shipment.
Hi, SaraMarie:
My account has been billed for $192.32, but the order on my account says only $111.72. Can you fix this please?
Best regards,
Bel.
|
|
I've reversed the authorization for $192.32. It should disappear from your account within the next day or two.Hi, SaraMarie:
My account has been billed for $192.32, but the order on my account says only $111.72. Can you fix this please?
Best regards,
Bel.
Ahh, thank you very much. :)
Bel.
lol, noticed the shipping is by UPS Ground. Could you change that back to Standard USPS shipping like I have everything shipped by?
Thank you.
|
|
lol, noticed the shipping is by UPS Ground. Could you change that back to Standard USPS shipping like I have everything shipped by?
Thank you.
Because of the Beginner Box weight and item type (not a book) its actually cheaper to go UPS (plus you get a tracking number). If you have a specific reason why it can't ship UPS (ie they have a track record of not being able to deliver to your address) let me know as soon as possible and I will try to get it changed.
|
|
Because of the Beginner Box weight and item type (not a book) its actually cheaper to go UPS (plus you get a tracking number). If you have a specific reason why it can't ship UPS (ie they have a track record of not being able to deliver to your address) let me know as soon as possible and I will try to get it changed.
lol, noticed the shipping is by UPS Ground. Could you change that back to Standard USPS shipping like I have everything shipped by?
Thank you.
Oki doki, no problem. :)
Bel.