Order #1525193 has a backorder item on it.


Customer Service


Hi there!

Just wondering, I have one backordered item on that order, which I think holds up my whole order at this point. If you don't plan on getting more of those "One on One Adventures Compendium (PFRPG) Print Edition" in the next week or so, could I possibly move that to next month's subscription order?

Thanks.

Lantern Lodge

Rookerith wrote:

Hi there!

Just wondering, I have one backordered item on that order, which I think holds up my whole order at this point. If you don't plan on getting more of those "One on One Adventures Compendium (PFRPG) Print Edition" in the next week or so, could I possibly move that to next month's subscription order?

Thanks.

I've moved the compendium to your sidecart. We will be starting mailing out subscriptions likely within the next week or two. If you'd like, I can move the rest of the order to ship with the September shipment to save on postage. Just let us know.


Sara Marie wrote:
Rookerith wrote:

Hi there!

Just wondering, I have one backordered item on that order, which I think holds up my whole order at this point. If you don't plan on getting more of those "One on One Adventures Compendium (PFRPG) Print Edition" in the next week or so, could I possibly move that to next month's subscription order?

Thanks.

I've moved the compendium to your sidecart. We will be starting mailing out subscriptions likely within the next week or two. If you'd like, I can move the rest of the order to ship with the September shipment to save on postage. Just let us know.

Hi there!

This is the first time I've seen the sidecart, how does that work exactly? Is it just added to a future subscription shipment as it becomes available?

When you say subscriptions are shipping in a week or two, if you're talking about the September shipments, then sure! Adding my current order to the september shipments would be fine. :)

Lantern Lodge

Items placed in the side cart ship with the first subscription shipment after they are available. I've put the items that were in Order #1525193 into your sidecart (which you can see on the My Account page (lower right corner)). Anything that is ready to go when we process the next subscription shipment goes in the subscription order. Anything that isn't ready will stay in the sidecart and ship with a future shipment.

From the sidecart on the My Account page, there is also a button which allows you to ship the available items right away. When you click that button it shows you all the items in the sidecart, but when you process it the unavailbale items go back to the sidecart (we are still working on making this more logical).

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