Order Number 1751136

[Andrew Tuttle]

Howdy Paizo!

I've been reticent to ask about this, simply because I've had my fingers and several toes crossed hoping the USPS might come through with this order.

However, it doesn't look like the physical portion of this order is going to make it to me.

I've had trouble trying to determine when exactly this shipped: the order page associated with this order shows it was placed on July 21, 2011; last week I was feeling a bit antsy about not getting a white envelope from you folks and checked, and it seemed I'd read somewhere here on the website it had actually shipped on the 28th of July (and figured 2 weeks was pretty close to 8-10 business days or whatever).

Dunno.

Anyway, I've not yet received the physical portion of this order (I'm seeing the pdfs available in My Downloads, so I know the order was processed in some manner by you folks, it didn't just fall off the edge of the planet / intarwebz).

I went by the local post office today, and they don't have it.

Anyway, what's the next step I should take here?

I don't mind waiting until Pathfinder Adventure Path #50 ships circa early September for the physical portions, or even paying separate shipping if it's easier for you folks / your back-end processes to the get the order fulfilled and out of your que and on your way towards me again.

My regards, and thank all you folks for all your efforts.

-- Andy

[Sara Marie]

Unfortunately the Standard Postal delivery option is not trackable.
The last day of the estimate was Wednesday, August 10, however, occasionally the postal system does just need a little extra time to deliver packages. We have found that the postal services almost always are able to deliver packages within the estimate but when they are not, the package usually shows up within the week afterwards. If you have not seen your package by the end of this week, please let us know.

[Andrew Tuttle]

Heya Sara Marie. Thank you for your prompt and courteous reply.

Sara Marie wrote:

If you have not seen your package by the end of this week, please let us know.

Will do.

As I typed, I've been hoping for the best; I just wanted to voice my concerns about the status of this order.

I'll update this thread late Friday to let you know if I've not seen it, or before then ... if it comes before then.

Regards,

-- Andy

[Andrew Tuttle]

I'm sorry to report as of today (Monday, Aug. 22) I've still not received this order. :(

-- Andy

[Megan A]

Andrew Tuttle wrote:

I'm sorry to report as of today (Monday, Aug. 22) I've still not received this order. :(

-- Andy

i have put replacements in the sidecart set to ship with your next subscription shipment. Let us know if the original package shows up.

[Andrew Tuttle]

Megan,

I'm pleased to report I received my package this afternoon (just a few moments ago)! I won't be needing any replacements, since I now have "originals."

Please accept my personal thanks for your efforts and pass along my appreciation to a few random Paizo customer support, warehouse, and website folks you might see today or tomorrow on my behalf.

I'm grateful for the work you folks do.

Regards,

-- Andy

[Sara Marie]

Thanks for keeping us up-to-date! I've cancelled the replacements and passed along the appreciation.