Subscription Question

[Sprain Ogre]

Hi, I placed a subscription order for the Adventure Path (starting at Jade Regent #1). This is my first subscription (go me!), and I was hoping to see the pdf available for download, but it's not there yet. I checked my bank website, and it says I've been charged, but no PDF. How long is the typical delay for that kicking in? Thanks!

(Order number: 1766450 in case it makes a difference)

[Megan A]

Sprain Ogre wrote:

Hi, I placed a subscription order for the Adventure Path (starting at Jade Regent #1). This is my first subscription (go me!), and I was hoping to see the pdf available for download, but it's not there yet. I checked my bank website, and it says I've been charged, but no PDF. How long is the typical delay for that kicking in? Thanks!

(Order number: 1766450 in case it makes a difference)

What you are seeing is an authorization (which often looks like a pending charge) we only charge when we ship. Your order has not shipped yet but it is on the pick list so it should ship very soon and the PDF will be available then.

[Megan A]

Megan A wrote:

Sprain Ogre wrote:

Hi, I placed a subscription order for the Adventure Path (starting at Jade Regent #1). This is my first subscription (go me!), and I was hoping to see the pdf available for download, but it's not there yet. I checked my bank website, and it says I've been charged, but no PDF. How long is the typical delay for that kicking in? Thanks!

(Order number: 1766450 in case it makes a difference)

What you are seeing is an authorization (which often looks like a pending charge) we only charge when we ship. Your order has not shipped yet but it is on the pick list so it should ship very soon and the PDF will be available then.

here is a link to the FAQ on this topic link

[Sprain Ogre]

That answers my question, thanks a lot! Hopefully it'll be out the door soon.

[Sprain Ogre]

And there it goes! Thanks again for your help, I'll keep this in mind on the next order as well.