Hey Paizo Customer Service!
I love you guys, so I just felt I had to be honest when today I received an e-mail about an erratum for Brinewall Legacy and discovered that I had silently, without being informed, received a pre-Gencon PDF for my entire late-July order as of Monday (which most excitingly includes Ultimate Combat!). I believe this to have been in error (my last e-mail told me that this order is for pickup at Gencon). Now I'm not going to cancel and run off with the PDFs or anything without having paid, but I put this up here because if it happened for me, it may have happened for others, and I want to make sure you guys catch this if it is indeed a common bug among Gen-con pick ups.
If this means you accidentally shipped it to me or something, I guess I really don't mind paying the shipping, and if it was a mistake, feel free to take these off my assets for now or charge my credit card early or really whatever you like. Basically this is just to let you know in case it wasn't just me.
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In order to know how many books to take to Indy for subscribers, we processed the subscriber GenCon pick up orders along with the regular subscription shipments. This allowed us to have an accurate count of what we needed to bring to GenCon, allowed us to process the credit card payments now instead of overloading the GenCon registers and also means that those of you who are picking up at GenCon get your PDFs at roughly the same time as everyone else is.
Think of it as us having shipped your product to you on Monday, but instead of going out in the mail, we are shipping them via truck to GenCon where you pick them up.
GenCon pick ups don't get charged shipping, but instead we have to charge Indiana state sales tax.
In order to know how many books to take to Indy for subscribers, we processed the subscriber orders along with the regular subscription shipments. This allowed us to have an accurate count of what we needed to bring to GenCon, allowed us to process the credit card payments now instead of overloading the GenCon registers and also means that those of you who are picking up at GenCon get your PDFs at roughly the same time as everyone else is.
Think of it as us having shipped your product to you on Monday, but instead of going out in the mail, we are shipping them via truck to GenCon where you pick them up.
GenCon pick ups don't get charged shipping, but instead we have to charge Indiana state sales tax.
Aha! In that case the only idiosyncrasy was that it didn't tell me I had the download on Monday like it usually would.