Order mix-up, but I can see how it happened...

[Stefan Hill]

Hi,

I ordered "Classic Horrors Revisited (print edition)", but have received "Undead Revisited (print edition)". I'm happy keeping the Undead book, it is very nice, but I would like to order the Classic Horrors book, as I was more interested in that. If I put an order in for the Classic Horrors book could you please, please check that is indeed the book being sent. More of a Vampire/Werewolf classic horror sort of guy.

The packing sheet has the right book, only the book is the, er, wrong book.

Stefan Hill, Order # 1718838.

Cheers,
Stefan.

[Sara Marie]

Stefan Hill wrote:

Hi,

I ordered "Classic Horrors Revisited (print edition)", but have received "Undead Revisited (print edition)". I'm happy keeping the Undead book, it is very nice, but I would like to order the Classic Horrors book, as I was more interested in that. If I put an order in for the Classic Horrors book could you please, please check that is indeed the book being sent. More of a Vampire/Werewolf classic horror sort of guy.

The packing sheet has the right book, only the book is the, er, wrong book.

Stefan Hill, Order # 1718838.

Cheers,
Stefan.

Sorry for the error! We will get the correct book shipped out to you right away. (Don't worry about placing a new order or anything).

[Stefan Hill]

Sara Marie wrote:

Stefan Hill wrote:

Hi,

I ordered "Classic Horrors Revisited (print edition)", but have received "Undead Revisited (print edition)". I'm happy keeping the Undead book, it is very nice, but I would like to order the Classic Horrors book, as I was more interested in that. If I put an order in for the Classic Horrors book could you please, please check that is indeed the book being sent. More of a Vampire/Werewolf classic horror sort of guy.

The packing sheet has the right book, only the book is the, er, wrong book.

Stefan Hill, Order # 1718838.

Cheers,
Stefan.

Sorry for the error! We will get the correct book shipped out to you right away. (Don't worry about placing a new order or anything).

Hi Sara,

Are you sure? Honestly I have no issues with ordering the other book. Don't want you guys out of pocket because of a simple mix-up, these things happen.

Let me know, but it is NO stress for me to put another order in,
Regards,
Stefan.

[Sara Marie]

Stefan Hill wrote:

Hi Sara,

Are you sure? Honestly I have no issues with ordering the other book. Don't want you guys out of pocket because of a simple mix-up, these things happen.

Let me know, but it is NO stress for me to put another order in,
Regards,
Stefan.

Just because you *liked* the mistake we made doesn't mean we are going to charge you for it ;)

[Stefan Hill]

Given the package has already been sent, it only remains for me to thank you once again.

Is there a University where Paizo staff members learn customer service? Paizo has a PhD in Customer Service I'm sure of it! I have a few local business that could benefit greatly by having their staff attending such courses...

Kindest regards,
Stefan.

[Cosmo's Slightly More Evil Twin]

Stefan Hill wrote:

Paizo has a PhD in Customer Service I'm sure of it!

PhD in Macro Evil Tyrannomics with an Emphasis in Awesome Customer Service, to be exact.