Order # 1677698

[Urizen]

Something's funny with the ordering system. Each time I use the primary card for purchase, I get a decline. I use the same card again, it goes through. It's the same card I use for my monthly subscription. Is the system inadvertently reading an older card first and declining? That's the only thing that makes sense. I know there's money available as it's tied to my checking account.

This order did go through and bundled into my subscriber shipment after the second try, but I'd like the piece of mind knowing it should happen on the same card on the first try.

Thanks. :)

[Sara Marie]

Urizen wrote:

Something's funny with the ordering system. Each time I use the primary card for purchase, I get a decline. I use the same card again, it goes through. It's the same card I use for my monthly subscription. Is the system inadvertently reading an older card first and declining? That's the only thing that makes sense. I know there's money available as it's tied to my checking account.

This order did go through and bundled into my subscriber shipment after the second try, but I'd like the piece of mind knowing it should happen on the same card on the first try.

Thanks. :)

Hmmmm.....

Checking in our order system there is no record of declines for the primary card. I even checked with our merchant services and there was no abnormal behavior or declines.

I will bump this over to Gary and Ross for further investigation.

thanks
sara marie

[Gary Teter]

We actually weren't picking an old payment method, we were failing to recognize that we should use the payment method from your subscriptions since you were opting to ship this order with your sidecart. We will fix this bug.

[Urizen]

A-ha! So I'm not COMPLETELY delusional.

Thanks for the confirmation. Enjoy your holiday weekend. :)