Order #1666631 water damaged


Customer Service


Hi Paizo,

I feel kinda bad for commenting and I don't want to complicate things for you guys; you do a great job.

I wanted to highlight some water damage that has occured to Pathfinder #44. Only the first 10 pages were stuck together and I managed to pry them apart with only minor damage.

So no real harm done, but I'd like to minimize such instances as much as possible. Thinking about it, I believe that this what may have happened with Pathfinder #40 (Order #1574047).

Is there any chance that I might be able to get future Adventure Path Subscription issues sent in one of those slim boxes you normally reserve for multiple orders, instead of a cardboard envelope? I find that when things arrive in a box, there is less wear on the innards, particularly from the weather.

Thanks for your time and I abide by whatever decision is made.

Lantern Lodge

Our shipping process is largely automated and it is not feasible for us to pick out a particular order(s) for special attention like this.

That being said, I would suggest talking to your mail carrier or your local post office about not leaving your packages/envelopes in the rain. Usually if one or two packages are damaged, its s fluke, but if you see a consistent pattern of wet packages that discussing with your carrier doesn't resolve, you may need to consider changing shipping methods. UPS or Priority would result in your products being shipped in a box.

thanks
sara marie

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