Please Cancel Order #1649685


Customer Service


Please Cancel Order #1649685

The clings were not listed as 'special order' until after I placed the order. Only the 'sample pack' was listed as such. Please cancel the ENTIRE order, sorry for the inconvenience, thanks in advance.

Lantern Lodge

Daniel Moyer wrote:

Please Cancel Order #1649685

The clings were not listed as 'special order' until after I placed the order. Only the 'sample pack' was listed as such. Please cancel the ENTIRE order, sorry for the inconvenience, thanks in advance.

Unfortunately the order has already been processed for shipping and can't be cancelled at this point. Sometimes with special order items, we have a few in stock and when those are ordered, the status reverts back to special order. Your items were all in stock and were sent through the shipping queue this morning.

thanks
sara marie


Sara Marie wrote:
Sometimes with special order items, we have a few in stock and when those are ordered, the status reverts back to special order. Your items were all in stock and were sent through the shipping queue this morning.

That works, I did want the items, but not if I had to wait up to 2 months.

The status of my order also displayed 'special ordered', which is why I requested the cancellation... also why I avoided the sampler pack when selecting items. Some sort of quantity tracking system similar to ebay might be useful, that way if there's only 3 left the person knows the amount they purchased was available prior to their order being placed. That or changing the way the order status reads in relation to in-stock quantity, cuz it lies, lol.

Thanks for your help!

Lantern Lodge

Daniel Moyer wrote:
Sara Marie wrote:
Sometimes with special order items, we have a few in stock and when those are ordered, the status reverts back to special order. Your items were all in stock and were sent through the shipping queue this morning.

That works, I did want the items, but not if I had to wait up to 2 months.

The status of my order also displayed 'special ordered', which is why I requested the cancellation... also why I avoided the sampler pack when selecting items. Some sort of quantity tracking system similar to ebay might be useful, that way if there's only 3 left the person knows the amount they purchased was available prior to their order being placed. That or changing the way the order status reads in relation to in-stock quantity, cuz it lies, lol.

Thanks for your help!

If you look under the "Product availability" on an items listing, you should see a range of dates.

If the range given is "2 to 6 business days," that indicates that we have this product on hand in our local warehouse. If the range is higher than that, it indicates that the product is located in one of our distributor's warehouses or will have to be special ordered.

thanks
sara marie

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