Greetings, i have a question regarding this order shipped in Italy.
I've received a couple of months ago (14th December 2010) an email saying that the package with my order was about to ship; since I'm in Italy I was expecting to wait about a month (my previous orders took from 2 to 6 weeks to come), however after two months it still hasn't arrived.
Can you please provide me the tracking number of the shipment itself, or some other ways to help me track it? I fear that the package could be stuck somewhere between the customs and the postal office, but without the tracking number I have no means to check for it by myself...
Thank you.
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Greetings, i have a question regarding this order shipped in Italy.
I've received a couple of months ago (14th December 2010) an email saying that the package with my order was about to ship; since I'm in Italy I was expecting to wait about a month (my previous orders took from 2 to 6 weeks to come), however after two months it still hasn't arrived.
Can you please provide me the tracking number of the shipment itself, or some other ways to help me track it? I fear that the package could be stuck somewhere between the customs and the postal office, but without the tracking number I have no means to check for it by myself...
Thank you.
Unfortunately, we are not able to track international shipments. I've noticed that sometimes international packages which are past their estimates are actually being held at their local customs office and the recipient was just not notified. If or when they are not picked up, they are sent back to us. While we won't leave you hanging if your package is missing, we do need to give it a bit more time to turn up either with you or sent back to us. Lets give this until the end of February.
Thanks
sara marie
All right, thank you.
Sorry to bother you again, but after almost 3 weeks from my last post the shipment has not arrived yet.
Have you any news about it or has it returned to you by the custom offices? Without any means to check the customs or the postal service (I have no tracking number to provide at all) the only thing I currently can do is wait...
Thank you.
Sorry to resurrect this thread again but after 3 full months from the announcement of the shipment of my package (14th December 2010 - 14th March 2011), I've not received anything yet.
Are there any news ? What should I do ? This is the first time that one of your shipment took so long to arrive here (never took more than 6 weeks), I've almost lost any hope to receive it.
Thank you.
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Sorry to resurrect this thread again but after 3 full months from the announcement of the shipment of my package (14th December 2010 - 14th March 2011), I've not received anything yet.
Are there any news ? What should I do ? This is the first time that one of your shipment took so long to arrive here (never took more than 6 weeks), I've almost lost any hope to receive it.
Thank you.
I've set up a replacement to ship out as soon as possible as order 1648914. Please go to your Order History on your My Account page to view the order and make sure the details are correct.
thanks
sara marie
I've set up a replacement to ship out as soon as possible as order 1648914. Please go to your Order History on your My Account page to view the order and make sure the details are correct.thanks
sara marie
Thank you.
Uh, sorry to bother you but it seems that the replacement order of my Bestiary 2 has gone awry somehow, now it seems that there are two replacement copies of Bestiary 2 that are going to be shipped to me...
I see in my account orders that replacement order #1648914 (which has been made on 14th March) has returned somehow to you the following day and a new shipment order was made, #1649653 (which however shows two copies of Bestiary 2); this order seems to have been later 'splitted' in two different shipments (#1650751 and #1651119).
Can you verify if this is truly the case (two books going to be shipped to me instead of just one) and stop at least one of them before risking to ship an extra unnecessary copy ?
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Uh, sorry to bother you but it seems that the replacement order of my Bestiary 2 has gone awry somehow, now it seems that there are two replacement copies of Bestiary 2 that are going to be shipped to me...
I see in my account orders that replacement order #1648914 (which has been made on 14th March) has returned somehow to you the following day and a new shipment order was made, #1649653 (which however shows two copies of Bestiary 2); this order seems to have been later 'splitted' in two different shipments (#1650751 and #1651119).
Can you verify if this is truly the case (two books going to be shipped to me instead of just one) and stop at least one of them before risking to ship an extra unnecessary copy ?
Yeah, that's my fault. When we tried to reship it, the system auto-selected a shipping method that wasn't valid for you address. I thought I fixed it, but it did it again. So I had to reship it once more. You're only getting on replacement and it will ship this afternoon.
I'm sorry for the confusion!
thanks
Sara Marie
No problem, thank you again !