Order number 1545076


Customer Service


Happy New Year!

Order # 1545076 was fulfilled and shipped before Christmas, and box 1, containing the Bestiary 2 and my Rise of the Runelords map folio arrived safely on the 27th.

Box 2, with the rest of my order hasn't shown up yet. How long should I give it before I start to panic?

-Mike

Lantern Lodge

Mike Dowd wrote:

Happy New Year!

Order # 1545076 was fulfilled and shipped before Christmas, and box 1, containing the Bestiary 2 and my Rise of the Runelords map folio arrived safely on the 27th.

Box 2, with the rest of my order hasn't shown up yet. How long should I give it before I start to panic?

-Mike

The estimated shipping was 7-11 business days which would have ended on December 31st. However, even though it is past the estimate (by one business day), it isn't time to panic yet, maybe a little tiny bit of trepidation, but definitely not panic. The postal services can occasionally experience delays, especially around the holidays, we should give it a bit longer to make sure it has plenty of time to catch up. If you haven't seen it by the end of next week, let us know. In the meantime, you might want to check with your local customs office as they occasionally hold packages but forget to notify the recipient.

thanks
Sara Marie


The 2nd box has finally showed up. Thanks for the reassurance!

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