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Was trying to purchase the Bestiary 2 PDF, I'm in the U.K and using a VISA Electron Card. I've double checked all the information is correct. Any idea why its not being accepted?
Visa Electrons, unlike regular Visa cards are notoriously problematic with online purchases - their security certificates are rather low and as result most vendors reject them. I myself have two VE's - one doesn't work with online businesses, one does.
Best is to ask your bank for alternatives (some banks offer pre-paid cards for online purchases).
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Was trying to purchase the Bestiary 2 PDF, I'm in the U.K and using a VISA Electron Card. I've double checked all the information is correct. Any idea why its not being accepted?
I do not know why it wasn't being processed when you tried it. The reason code we received was "unknown cause". However, I just reattempted the transaction from the customer service side and it was able to be processed. You should have access to the PDF in your account now. I apologize for the inconvenience.
thanks
sara marie
Chief Technical Officer
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Was trying to purchase the Bestiary 2 PDF, I'm in the U.K and using a VISA Electron Card. I've double checked all the information is correct. Any idea why its not being accepted?Visa Electrons, unlike regular Visa cards are notoriously problematic with online purchases - their security certificates are rather low and as result most vendors reject them. I myself have two VE's - one doesn't work with online businesses, one does.
Best is to ask your bank for alternatives (some banks offer pre-paid cards for online purchases).
As far as we know, our processor won't automatically reject anything with a Visa or MasterCard logo.