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Customer Service is here to help and here are some tips to help us help you faster!
•Include an order number where relevant. You can find order numbers on your Order History page or in your order confirmation email.
•Posts on the messageboards are public—anyone can read them; please be aware of this and do not post your's or anyone else's private information online.
•Email is not a secure form of communication so please do not include sensitive information such as credit card numbers or passwords. Paizo employees will never ask you to reveal your password.
•Keep the email address you have associated with your paizo.com account up-to-date and add customer.service@paizo.com to your address book (especially if you have Earthlink or any other provider whose spam blocker requires us to sign up.) We unfortunately don't have the ability to do that for everyone, all of the time. This helps ensures that we have a means of communication if something goes wrong with an order.
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I recieved an E-mail from you stating that I ordered a Hardcover Book from you order number 25819. This was suppose to have been done on 16 May 2013... Problem is I NEVER put in an order. So someone has either gotten my card number or someone on you end made the purchase. Either way Cancel that order.
Ummm...you're a subscriber to the Hardcover Book line, and a new one is coming out this month. That order would be the one you authorized when you signed up for the ongoing subscription. Now, you can cancel the subscription and order before it ships, that shouldn't be an issue, when Paizo gets back in the office on Monday.
You should probably create a new topic with the order number in the header for cancelling it as well, instead of putting it in a "tip" post from 2 and a half years ago. It will make it much more likely to be seen and acted on.