So I got an e-mail from you guys that the transaction had been denied, so I went and talked to my bank. They said everything checked out fine, my card is still active, and there's been no stop-payments or anything. But they didn't even recieve the charge from you guys, so all I can think of is for you guys to run the card again.
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So I got an e-mail from you guys that the transaction had been denied, so I went and talked to my bank. They said everything checked out fine, my card is still active, and there's been no stop-payments or anything. But they didn't even recieve the charge from you guys, so all I can think of is for you guys to run the card again.
It looks like from the description of the denial on our end that a server (either ours or theirs?) timed out during processing. I've resubmitted the authorization and it went through just fine. We should be getting this out either today or tomorrow.
thanks
sara marie
It looks like from the description of the denial on our end that a server (either ours or theirs?) timed out during processing. I've resubmitted the authorization and it went through just fine. We should be getting this out either today or tomorrow.
thanks
sara marie
Thanks.