I have a question about billing. Paizo keeps charging and uncharging me for parts of this order. I was wondering what was up with that. Everything still says its pending but now I am not being charged for a part of the order. Please let me know if there is something wrong that I did so we can clear this up. Thanks!
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I have a question about billing. Paizo keeps charging and uncharging me for parts of this order. I was wondering what was up with that. Everything still says its pending but now I am not being charged for a part of the order. Please let me know if there is something wrong that I did so we can clear this up. Thanks!
Authorizations are tricky things as the rules and regulations for us (the merchant) regarding expirations or change in amount are sometimes very different that the rules and regulations that the bank uses.
From the FAQ
We don't charge your card until your order ships. However, when you place an order, we immediately authorize your card to ensure that it can be charged when we ship your order. An authorization is a non-monetary transaction that merely checks with your bank to ensure that the card is valid and has sufficient funds. Again, no money is charged to the card until we ship your order.
However, at the discretion of your bank, an authorization can (and almost always will) put a hold on that amount of your credit. The duration of this hold is entirely up to your bank. If you are checking your balance via online banking, this authorization may show up as a "pending transaction" (or it may not show up at all). We do not have any control over the duration of these holds.
An authorization will only remain open for a set period of time that depends on your bank's policies. For debit cards, an authorization will usually expire in 1–5 days, while a credit card's hold can remain open for up to 30 days (again, the duration of these holds depends upon the card issuer's policy).
If an authorization expires before we ship your order, we must re-authorize the card before we can settle the charge. Since the average order on paizo.com takes anywhere from 3 to 11 business days to fulfill, some orders will necessarily be authorized twice. This is especially true for preorders and backorders.
If you have any further questions, please let us know.
thanks
sara marie
Cool, Thanks for clearing all that up.