Order #1387135


Customer Service


Received a shipping confirmation email on may 25th (tought that was pretty quick!) but have not received anything yet. It's been about 17 days in transit. What worries me is that I am moving in just over a week. Any way I can check the order status?

Oh, and it appears there is a mistake in my phone number. The area code should read 418, and not 419.

Thank you.

Lantern Lodge

François Buisson wrote:

Received a shipping confirmation email on may 25th (tought that was pretty quick!) but have not received anything yet. It's been about 17 days in transit. What worries me is that I am moving in just over a week. Any way I can check the order status?

Oh, and it appears there is a mistake in my phone number. The area code should read 418, and not 419.

Thank you.

The phone number can be updated with the next order you place.

The time listed for transit is an estimated window from the postal services. These estimates are given in business days and are estimates only. If your package has not shown up within the estimated window, we would suggest giving it a bit more time to work its way through any delays.

We have found that packages are rarely lost, and will usually show up at their destination or be returned back to us.

In the meantime, you may want to check with your landlord/roommates, local customs or post office to see if they are holding the package.

thanks,
Sara Marie

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