Order #1249131


Customer Service

Liberty's Edge

Hello, I sent an email... two in fact, about this, but got no response (and instead got ANOTHER email shipment email...) So I thought I'd try asking here.

What *is* going on with this order? Why is it being split into 3 separate packages? Isn't this ridiculously inefficient? When I received my shipment for the Core Rulebook there was a lot of mix-up as well, but I got 2 Core Rulebooks, a bunch of dice and some other books in the one package. So I'm sure that they could fit most of it in the one box... probably all of it even.

And yet this... I now have 3 separate packages:

1-
1x Bestiary (extra copy)
1x PF Chronicles: Seekers of Secrets (subscription copy)

2-
1x Bestiary (subscription copy)
1x PF Chronicles: Princes of Darkness (extra copy)

3-
1x PF Chronicles: Princes of Darkness (subscription copy)

I also got an email about the phone number, which I've added. I really hope it held up my order, because this is a HUGE pain. I would rather pay extra money to put it all into one box than split it up like this. It'll reduce the chance of getting lost internationally, and I will also get it all at once, at that!

This is the second time I've added things to my subscription order and the second time that it's caused really bizarre shipments and errors. I'm thinking that it might not be worth the hassle this produces.

Sorry for the wording here, it's just a little frustrating.

Lantern Lodge

Alice Margatroid wrote:

Hello, I sent an email... two in fact, about this, but got no response (and instead got ANOTHER email shipment email...) So I thought I'd try asking here.

What *is* going on with this order? Why is it being split into 3 separate packages? Isn't this ridiculously inefficient? When I received my shipment for the Core Rulebook there was a lot of mix-up as well, but I got 2 Core Rulebooks, a bunch of dice and some other books in the one package. So I'm sure that they could fit most of it in the one box... probably all of it even.

And yet this... I now have 3 separate packages:

1-
1x Bestiary (extra copy)
1x PF Chronicles: Seekers of Secrets (subscription copy)

2-
1x Bestiary (subscription copy)
1x PF Chronicles: Princes of Darkness (extra copy)

3-
1x PF Chronicles: Princes of Darkness (subscription copy)

I also got an email about the phone number, which I've added. I really hope it held up my order, because this is a HUGE pain. I would rather pay extra money to put it all into one box than split it up like this. It'll reduce the chance of getting lost internationally, and I will also get it all at once, at that!

This is the second time I've added things to my subscription order and the second time that it's caused really bizarre shipments and errors. I'm thinking that it might not be worth the hassle this produces.

Sorry for the wording here, it's just a little frustrating.

Unfortunately, the way that our mailing systems work, it automatically decides if it would be cheaper to split the package and automatically prints us the postage and packing slips for separate packages. If you notice something is awry with an order, please contact us at let us know as soon as you encounter the issues and we will do our best to fix it.

If you have any other questions or concerns, please let us know.

thanks,
Sara Marie

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