First Ten Shipping and Checkout Snafu


Customer Service


Hey There Cosmo,

I have an interesting dilemma. I attempted to place an order just a few minutes ago (about 10:00 pm PST) and I can't seem to keep from bouncing between the "select payment" screen and the screen that follows immediately after. Also, whatever gremlin seems to have taken over seems reluctant to apply the "First Ten Shipping Discount" to my order.

I have left everything in the shopping cart; anything you can do would be greatly appreciated.

Thanks,

Alan Larkin (Readerbreeder)

Paizo Employee Senior Software Developer

We did actually roll out a change to the "select payment method" code yesterday, but looking at your cart I'm not seeing the behavior you're describing. Can you please try it again?


OK, now I'm reaching the screen where I can place my order, so that seems to have cleared itself up. I am, however, still not getting the First Ten Shipping Discount added to my order. The "register tape" looks like this:

Subtotal (11 Items) $104.81
Shipping & Handling $9.75

--------------------------------------------------------------------------- -----

Order Total $114.56
Store Credit Applied $107.56
Payment $7.00

Nothing I have ordered is pre-order, so shouldn't S&H register as 0? Does the discount only show up after you place the order? Again, any help would be greatly appreciated...

Lantern Lodge

Readerbreeder wrote:

OK, now I'm reaching the screen where I can place my order, so that seems to have cleared itself up. I am, however, still not getting the First Ten Shipping Discount added to my order. The "register tape" looks like this:

Subtotal (11 Items) $104.81
Shipping & Handling $9.75

--------------------------------------------------------------------------- -----

Order Total $114.56
Store Credit Applied $107.56
Payment $7.00

Nothing I have ordered is pre-order, so shouldn't S&H register as 0? Does the discount only show up after you place the order? Again, any help would be greatly appreciated...

emailed you.

thanks,
Sara Marie


Emailed you back! Thanks for the help!

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