Order 1239359: Possible Double Billing


Customer Service


Greetings,

My beastery and Book of the Damned was shipped on the 17th. Yippie :^)

However on my credit card bill I have a item for $34.93 and two of $31.15.
The amounts are in NZD, the exchange rate is all over the place but will be in the order of 0.7NZD to 1USD.

I wont be able to see the amounts in USD and the exchange rate until the end of the billing cycle.

I'm confused as to why I've been billed for 3 items when 2 are being shipped and the amounts don't seem to make sense.

If there if not a obvious reason I can wait until I can get the USD amounts if it'll make things easier.

Cheers

Lantern Lodge

estergum wrote:

Greetings,

My beastery and Book of the Damned was shipped on the 17th. Yippie :^)

However on my credit card bill I have a item for $34.93 and two of $31.15.
The amounts are in NZD, the exchange rate is all over the place but will be in the order of 0.7NZD to 1USD.

I wont be able to see the amounts in USD and the exchange rate until the end of the billing cycle.

I'm confused as to why I've been billed for 3 items when 2 are being shipped and the amounts don't seem to make sense.

If there if not a obvious reason I can wait until I can get the USD amounts if it'll make things easier.

Cheers

Just sent you an email.

thanks,
Sara Marie

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