Problem accessing "My Account"


Website Feedback

Scarab Sages

I have no trouble signing in and getting to the messageboards, but if I want to go to "My Account" it will then either ask me for my password again, then load reeeeeaaallll sloooooowwww (I'm talking molasses in winter slow), or not even ask me for my password again but still load real slow. Either way, it gets about halfway through loading the new page, then freezes up.

Something similar will happen when I try to access "My Downloads". Even if I'm already signed in, it will ask for my password again. Luckily, that page will actually load, although a bit slower than usual.

Paizo Employee Chief Technical Officer

Aberzombie wrote:

I have no trouble signing in and getting to the messageboards, but if I want to go to "My Account" it will then either ask me for my password again, then load reeeeeaaallll sloooooowwww (I'm talking molasses in winter slow), or not even ask me for my password again but still load real slow. Either way, it gets about halfway through loading the new page, then freezes up.

Something similar will happen when I try to access "My Downloads". Even if I'm already signed in, it will ask for my password again. Luckily, that page will actually load, although a bit slower than usual.

Hmm. Is this true with a different browser, or a different computer?

Paizo Employee Director of Brand Strategy

It was slow for me too, but I got through without a problem eventually.

Scarab Sages

Vic Wertz wrote:
Hmm. Is this true with a different browser, or a different computer?

I'm not sure about a different browser, as I've only ever used Internet Explorer. But, I tried it on two different computers, one at home and one...somewhere that's not home. It is the same on both.

Grrrr...can't get to my account and create new aliases!

Paizo Employee Senior Software Developer

Is it better now? We kicked the webservers.

Scarab Sages

Gary Teter wrote:
Is it better now? We kicked the webservers.

It took a few minutes for the page to load, but yeah, I was able to get there.

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