Order #1176020 - Download pending?


Customer Service

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Yesterday I bought "The Cartographer's Annual - Volume 1 (Download)" along with a bunch of other stuff.
The whole order is listed as pending, and in the usual confirmation e-mail I noticed that my credit card has been charged just for a fraction of the total (not even covering the single download item), and that the remaining items will be charged for only at the moment of shipping.

I thought that the downloadable item would be available from My Downloads list, but it seems missing. Immediately afterwards, I wondered if the download would be made available only when the rest of the order will be shipped and charged for.

If the latter option is the case, no problem at all. I'm just asking clarifications as my previous Profantasy download order had a little mishap that Cosmo fixed very quickly, and I'm a bit worried that the same problem surfaced again.

Sorry for the hassle, and thanks.


Looks like there was an error with the product in our database. The download should be available now!

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Thanks Alison. Seems that my ProFantasy downloads are under a bad moon. ;)

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