Shortly after Christmas, I placed a fairly large order. It arrived yesterday. Or, rather, most of it arrived - one item was missing, even though it's listed on the invoice/packing slip. I e-mailed customer service about the issue. I would like to know what the expected turn-around time is on e-mails sent to the customer service account. (and hopefully I'm not being a pest by posting here less than 24 hours since sending the e-mail :) )
Thanks! :)
Shortly after Christmas, I placed a fairly large order. It arrived yesterday. Or, rather, most of it arrived - one item was missing, even though it's listed on the invoice/packing slip. I e-mailed customer service about the issue. I would like to know what the expected turn-around time is on e-mails sent to the customer service account. (and hopefully I'm not being a pest by posting here less than 24 hours since sending the e-mail :) )
Thanks! :)
We usually try to respond within 24 hours. We are currently a bit behind because of the holidays and because Cosmo had to hold down the fort by himself while I was out of town for a few days, but we are catching up!
Thanks for the reply, Alison. I'll be sure to keep an eye on my e-mail, and if I don't hear back in the next day or so I'll give this thread a bump. :)