Order 1010156 and 1009897


Customer Service

The Exchange

Hi,

I'm not sure why my Pathfinder Adventures stuff is being shipped separately from the PF Chronicles Campaign Setting. I selected that they should be shipped together in a monthly shipment, so this is a bit strange especially since it seems that the PFCS is ready to ship as well. I'd rather not be charged extra shipping if possible! I ordered the Adventure subscription on Monday and the Chronicles subscription on Tuesday.

My subscription details are below:

Ongoing Subscription

Most recent volume:
Volume #13 shipped today via USPS First-Class Mail (estimated 7 to 11 business days in transit)

Next volume:
Volume #14 will be the next volume to ship

Pathfinder Chronicles Subscription

Ongoing Subscription

Next product:

Pathfinder Chronicles: Campaign Setting (OGL) Hardcover Print Edition will ship with earliest possible monthly shipment

Pathfinder Chronicles: Gods & Magic (OGL) will be the next product to ship


Kylian wrote:

Hi,

I'm not sure why my Pathfinder Adventures stuff is being shipped separately from the PF Chronicles Campaign Setting. I selected that they should be shipped together in a monthly shipment, so this is a bit strange especially since it seems that the PFCS is ready to ship as well. I'd rather not be charged extra shipping if possible! I ordered the Adventure subscription on Monday and the Chronicles subscription on Tuesday.

My subscription details are below:

Ongoing Subscription

Most recent volume:
Volume #13 shipped today via USPS First-Class Mail (estimated 7 to 11 business days in transit)

Next volume:
Volume #14 will be the next volume to ship

Pathfinder Chronicles Subscription

Ongoing Subscription

Next product:

Pathfinder Chronicles: Campaign Setting (OGL) Hardcover Print Edition will ship with earliest possible monthly shipment

Pathfinder Chronicles: Gods & Magic (OGL) will be the next product to ship

Unfortunately it looks like your order has already shipped.

This is what happened: The way our system is set up, when you select a subscription item to go out in a monthly shipment, it goes into your sidecart and waits for the next subscription order to be created. Because the Adventure Path order had already been created when you signed up for Chronicles, it didn't attach itself to that order.

I'm sorry we didn't catch your post in time! The Campaign Setting will ship with next month's subscription. If you like, I can set it to ship separately though.

The Exchange

Hey Alison,

Thanks for the reply. Can you ship the Campaign Setting separately as soon as possible? I don't think I can wait another month for it. ;)

Thanks again!


Kylian wrote:

Hey Alison,

Thanks for the reply. Can you ship the Campaign Setting separately as soon as possible? I don't think I can wait another month for it. ;)

Thanks again!

It's taken care of!

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