Using the number at the of yoru webpage, I have called at leat three times im the past two weeks to cancel my subscription. I have left a message and was never contacted. Now I have been charged for the latest issue of pathfinder, an issue I do not want, and I cannot contact someone rectify this. Can someone call contact me so I can get my money back and stop the issue from shipping? My e-mail is troy_halley11@hotmail.com. Thank you in advance for your help.
I don't work for Paizo but I know what they will tell you. That you probably have not actually been billed yet. About a week before they ship then send a "holder" to the bank/credit card company that they will be taking out this money in the next week when the item ships. This is to make sure that there is actually enough money/credit there for the item and that the card/account is valid. If the items have not shipped yet, then you have not actually been charged yet. And looking at your name and not seeing a "Pathfinder Subscriber" there, I assume they have already dropped your subscription. Check your account page to make sure.
Your subscription has been cancelled! (I apparently did this earlier this morning and somehow missed responding to the post...?)
I apologize that it took this long for us to get back to you. Cosmo is out of the office, so I'm the solitary customer service rep for awhile. Again, I apologize, this is not the norm.
Oh, and Pres Man is correct, we do not charge until your order actually ships, we simply send an authorization to your credit card.
Oh, and Pres Man is correct, we do not charge until your order actually ships, we simply send an authorization to your credit card.