Order #987603 - various problems


Customer Service

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I received the usual "ping" e-mail for incoming orders, but this time it seems that something went wrong.

First thing, it says that order was declined due to an invalid answer from my banking service. I checked it yesterday, and it was fine. I'll double check it tomorrow morning (monday), but I never had a problem with it and I used the same service with every single Paizo payment I did, so probably it's just an hiccup.

Second, the order doesn't show the preorder copy of the Pathfinder RPG Beta that I placed some time ago, but just the subscription items (PF #12 and #13, CotCT Map Folio, PF Companion #1, PF Chronicles Hardcover Setting).
The preorder does show in my own "My Account" page within the order history window, but does not appear in the aforementioned order. Please, DO add a copy of the Beta rules to my order, or just merge the subscriptions items with the preorder.

Thank you.

Paizo Employee Chief Technical Officer

golem101 wrote:

I received the usual "ping" e-mail for incoming orders, but this time it seems that something went wrong.

First thing, it says that order was declined due to an invalid answer from my banking service. I checked it yesterday, and it was fine. I'll double check it tomorrow morning (monday), but I never had a problem with it and I used the same service with every single Paizo payment I did, so probably it's just an hiccup.

Yep—it went through this time.

golem101 wrote:

Second, the order doesn't show the preorder copy of the Pathfinder RPG Beta that I placed some time ago, but just the subscription items (PF #12 and #13, CotCT Map Folio, PF Companion #1, PF Chronicles Hardcover Setting).

The preorder does show in my own "My Account" page within the order history window, but does not appear in the aforementioned order. Please, DO add a copy of the Beta rules to my order, or just merge the subscriptions items with the preorder.

Currently, we can't combine subscription and non-subscription items, though we'll be providing that ability in the future. However, in this case, it wouldn't help—adding the Beta would put you over the weight limit for discounted international shipping, so it's actually cheaper to ship that book separately.

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Vic Wertz wrote:
Yep—it went through this time.

Thanks, Vic.

Vic Wertz wrote:
Currently, we can't combine subscription and non-subscription items, though we'll be providing that ability in the future. However, in this case, it wouldn't help—adding the Beta would put you over the weight limit for discounted international shipping, so it's actually cheaper to ship that book separately.

So I should expect two different shipments, one for the subscriptions, and another for the Beta print?

Paizo Employee Chief Technical Officer

golem101 wrote:
So I should expect two different shipments, one for the subscriptions, and another for the Beta print?

Yep. And the subscriptions should be going out soon—probably by the end of the week; we're not quite sure when the Beta is arriving yet.

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Awesome.
Thanks again, I'm kinda hyped up for the month of uber-Paizo goodness!! :-D

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