Orders 959659 and 972442


Customer Service

Dark Archive

Hi,

I just saw that:

Order Nr. 959659 I get "Tower of the Last Baron" as single shipment.

and

Order Nr. 972442 I get "Tower of the Last Baron" together with the PF AP shipment.

This Issue is probably due because I first ordered Tower but then became Subscriber for the adventures with Tower as my first adventure to receive. But the old, single order of Tower was not cancelled.

Can you sort my orders out so I get only 1 x Tower?

Can you also sort out that I will only get 1 shipment per month with all my subscriptions as supersubscriber?

Thanks a lot!
Kristian

Paizo Employee Chief Technical Officer

Tharen the Damned wrote:

Hi,

I just saw that:

Order Nr. 959659 I get "Tower of the Last Baron" as single shipment.

and

Order Nr. 972442 I get "Tower of the Last Baron" together with the PF AP shipment.

This Issue is probably due because I first ordered Tower but then became Subscriber for the adventures with Tower as my first adventure to receive. But the old, single order of Tower was not cancelled.

Can you sort my orders out so I get only 1 x Tower?

Can you also sort out that I will only get 1 shipment per month with all my subscriptions as supersubscriber?

Thanks a lot!
Kristian

I will cancel and refund the one that's supposed to go out with Pathfinder 11. (You caught it just in time!)

You are set for a single monthly shipment for subscription products. (The previous one was shipped separately because it was the preorder, not the subscriber copy.)

Dark Archive

Hi Vic,

thanks for the fast response!

One last question: The two items in my sidecart (Darkmoon Vale and Second Darkness Guide) are the subscribtion Items, yes?

If there is also a duplication with my subscriptions, please cancel them so I only get 1 item of each with my subscription.

Thanks!
Kristian

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