Chief Technical Officer
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About 10 days ago I realized the 15% discount was not beeing calculated. I sent an e-mail, and was told they are still good. Then placed the order but did not got the discount. (order 976551) So one week ago (June 23rd) sent an other e-mail, explaining the problem. Did not get an answer to that.
A day after that mail one of my orders arrived (order 962694) with a missing item. (flipmat Cathedral). Therefor an other e-mail was sent on 25th of June, so far not an answer.
I realize that the Origins might be keeping you busy, and mistakes can always happen in all companies. Although after seeing the posts on these forms answered same day, I wonder if this is the proper way to reflect the complaints. I will really be glad to know how much time should pass for mails to get answered, or shell we use the forms instead of mails.
Best regards
Normally, either should be as good as the other—we try to answer both within one business day. However, our customer service team is down one person (we have hired a replacement for Corey, but she doesn't start for a little while longer), and Jeff (who's normally the backup) is at Origins. So Cosmo was on his own for the end of last week, and will be on his own on Monday as well, I believe. If my time allows, I'll try to step in and help him catch up.
(I'm sorry that I can't address your issues right now—I'm answering from home—but we'll get you some answers on Monday.)
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Chief Technical Officer
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Thanks Vic. I also would like to order several GameMastery Flip-Mat s. They are listed as backorder. Any idea on when they will be available ?Selcuk,
The Pathfinder Advantage not being applied was a bug (and one that Gary has already fixed). I've granted you store credit in the appropriate amount.
I'll reship the missing item in your next subscription shipment. Sorry for the inconvenience!
We're in the process of getting the basic mat reprinted—and we're also making some changes to it at the same time. I do believe the revision has gone to the printer, but I don't think I've heard a date yet. (My guess would be Septemberish.)
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Chief Technical Officer
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We're in the process of getting the basic mat reprinted—and we're also making some changes to it at the same time. I do believe the revision has gone to the printer, but I don't think I've heard a date yet. (My guess would be Septemberish.)
...and my guess was wrong! It should be available in early August.
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Chief Technical Officer
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We're in the process of getting the basic mat reprinted—and we're also making some changes to it at the same time. I do believe the revision has gone to the printer, but I don't think I've heard a date yet. (My guess would be Septemberish.)What kind of "revision"?
Actually, it'll be replaced with a whole new product—Flip-Mat: Basic. Both sides are 1" squares—one side is grey, with more of a stone pattern, and the other side is kind of sandy brown—more of a dirt/sand pattern. And, unlike the original Flip-Mat, the squares will go all the way to the edge of the mat (there will be no 1" border).
You got rid of the hex grid?
Excellent!.
Unfortunately, I will now have to reorder all of my olf flip mats :)
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Actually, it'll be replaced with a whole new product—Flip-Mat: Basic. Both sides are 1" squares—one side is grey, with more of a stone pattern, and the other side is kind of sandy brown—more of a dirt/sand pattern. And, unlike the original Flip-Mat, the squares will go all the way to the edge of the mat (there will be no 1" border).
Awesome.
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Chief Technical Officer
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Actually, it'll be replaced with a whole new product—Flip-Mat: Basic. Both sides are 1" squares—one side is grey, with more of a stone pattern, and the other side is kind of sandy brown—more of a dirt/sand pattern. And, unlike the original Flip-Mat, the squares will go all the way to the edge of the mat (there will be no 1" border).Awesome.
...and you can now preorder it!