Cancel Paizo Order #980827


Customer Service

Liberty's Edge

I sent this to customer.service@paizo.com just now but then noticed this forum so I figured I'd better post here too.

I would like to cancel order #980827 if possible. I suppose I wasn't paying close enough attention, but I didn't realize it would take so long for the order to ship. 9 to 16 business days is a bit excessive... when you factor in 5 days for shipping that means it could be an entire month before I receive my order. If there's any way I can pay to expedite the order please let me know, if not I would like to cancel it. Thanks in advance for your assistance.

Paizo Employee Chief Technical Officer

Michael Sims wrote:

I sent this to customer.service@paizo.com just now but then noticed this forum so I figured I'd better post here too.

I would like to cancel order #980827 if possible. I suppose I wasn't paying close enough attention, but I didn't realize it would take so long for the order to ship. 9 to 16 business days is a bit excessive... when you factor in 5 days for shipping that means it could be an entire month before I receive my order. If there's any way I can pay to expedite the order please let me know, if not I would like to cancel it. Thanks in advance for your assistance.

Michael,

I've cancelled the order. (The reason you were quoted 9-16 business days is that some of the items are out of stock, and needed to be ordered from our distributor. Normally, that only adds a couple of days, but in this case, the distributor only had stock on some items in their east coast warehouse, and it takes longer to come from there.)

Liberty's Edge

Vic Wertz wrote:

Michael,

I've cancelled the order. (The reason you were quoted 9-16 business days is that some of the items are out of stock, and needed to be ordered from our distributor. Normally, that only adds a couple of days, but in this case, the distributor only had stock on some items in their east coast warehouse, and it takes longer to come from there.)

Thank you. I apologize, I should have paid more attention to the "usually ships in" line that was in the description for each item. I see now that it was the D&D Players Kit that was the culprit. Had I realized, I probably would have had you just cancel that portion since it was what was slowing things down. I managed to pick it up somewhere else anyway. I will most likely just resubmit my order and pay closer attention to the delivery times on each item. Sorry if I caused any trouble and thanks for the courteous assistance.

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