Well it has now been 5 days since the two books (that were only being held up by the other book in the order) were transferred to order 864766 because that order "is all set to go" and yet that order is still 'pending'. I had hoped to get the miniatures in that order painted while on my holidays. That will now not happen. The books in the order (originally placed in December) I wanted to use to prepare a campaign that I'm starting in February. That will now not happen.
While appreciate the staffing and technical issues or running a wharehouse, this is bit much. If the order was "all set to go" 5 days ago, why is it still sitting there? If it wasn't set to go why tell me it was?
I have supported Paizo with all my gaming purchases of late, despite appauling hit miss rate with my Dragon subscription and some 'iffy' hit and miss with the last couple of pathfinders. I have used Paizo (almost exclusively) as I believe their products to be of the highest quality. I must admit now however to be more than a bit annoyed. I don't want to be one of those guys who throws his hands up in disgust and storms away but this sort of service (in particular as it took several emails before anyone would even explain why my orders hadn't shipped) is what turns customers away.
Great product is great product but if its all but impossible to get hold of it it really doesn't matter how good it is.
Andrew
Hi Andrew,
I'm not sure what to say to make you feel better about this situation. I agree that 5 days should be more than enough time to get your package shipped out and I also agree that it shouldn't take several emails to get an answer to a question concerning your order. In my opinion we've failed you in both regards and I'd be as put off as you are as well.
I could list a bunch of reason that conspired to delay both your emails from being answered and your package from shipping but that doesn't really help you. What would help you is to know that your order should ship tomorrow and that your business is important to us. We try to pride ourselves on the ability to offer exceptional customer service and obviously we blew it this time. Everyone can have an off week so please don't lose faith in us quite yet.
--Jeff