Order # 857829


Customer Service


On December 15th I signed up for the Pathfinder Chronicles subscription. I have not seen the Chronicles subscription listed on My Account page under My Subscriptions. Also, it shows in my Side Cart that the Pathfinder Chronicles: Map folio and Gamemastery Module J2 are waiting for Pathfinder #5. When I signed up for the account I opted to start with the Map folio since I had already ordered the Gamemastery cards. I thought it strange that the Map folio was in my side cart considering it does not come out until February.

Paizo Employee Chief Technical Officer

Guthwulf wrote:
On December 15th I signed up for the Pathfinder Chronicles subscription. I have not seen the Chronicles subscription listed on My Account page under My Subscriptions. Also, it shows in my Side Cart that the Pathfinder Chronicles: Map folio and Gamemastery Module J2 are waiting for Pathfinder #5. When I signed up for the account I opted to start with the Map folio since I had already ordered the Gamemastery cards. I thought it strange that the Map folio was in my side cart considering it does not come out until February.

Guthwolf,

Because the "Jr" is present in the shipping address for your subscription, but isn't present on the name you entered for your account, our system assumed you were buying a gift subscription for your son, and thus were not personally the recipient. (Sometimes it's too smart for its own good.) I've fixed this.

The Folio is indeed in your sidecart—it was automatically placed there when you created the Chronicles subscription, but it's not really waiting for Pathfinder 5—it's waiting for a future Pathfinder to be named later (once delivery dates are finalized). Basically, as each Pathfinder ships, we collect the available items from the sidecart to ship with it, and Pathfinder 5 will ship before the Folio is available. (We realize that saying the Folio is waiting for Pathfinder 5 is incorrect, and we're working on a new way to present information about upcoming shipments that will be much more accurate and useful.)

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