I am wondering what the store policy is on returning an inappropriate, unwanted, wrong, or damaged item. It hasn't happened yet, but it is always good to know these things ahead of time. I usually look for the info on a store's FAQ page, but I did not see it there. Thanks for the info!
Stephen Miller
CEO
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I am wondering what the store policy is on returning an inappropriate, unwanted, wrong, or damaged item. It hasn't happened yet, but it is always good to know these things ahead of time. I usually look for the info on a store's FAQ page, but I did not see it there. Thanks for the info!
Stephen Miller
Stephen:
We take each return request on its own merit. To date, we have only turned down a few return requests. If it is damaged, we will usually try to replace it. Especially if it was sent via UPS, since they are really great about paying us for the damaged book. But for the most part, we try to do everything we can to make the customer happy.
-Lisa