Repetitive problems with my orders


Customer Service


Greetings !

I think your store is wonderful, but sadly it seems that for me is impossible to buy your products!!

Order 762797 was cancelled today... Why? I know my card is a international one, but I am old costumer of Amazon, strikezoneonline, iconusa, etc and never I had had a problem with my card. Indeed, two download pdf orders I made from you (683875 and 683459) were processed without any issue. So, can you tell me which is the problem with my card?

Thanks in advance

Regards

Héctor Compagnucci

Caracas, Venezuela

Paizo Employee Senior Software Developer

Sorry about that! Our fraud detection system flagged your order as possibly fraudulent, so we cancelled it. After further review, Vic decided it was legit, so he reinstated it, and made some notes on your account. So you shouldn't have further problems.


Well, thank you very much ! If all goes ok, I will for sure buy more Warhammer stuff from you !

Regards

Héctor

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