Goof up on Transition order


Customer Service


OK, so on order #771938 I tried to use my remaining Dungeon subscription issues for two back issues, and I entered them as my choices, however, it charged me for both issues and shipping. I goofed and accepted charges. Can I have my order cancelled and re-entered with the transition issues and not be charged anything? Thanks in advance!

Paizo Employee Senior Software Developer

RedRobe, I've cancelled your order. To get your back issues with free shipping, go to the Transition Page, make sure "Back Issues" is selected, then click the "Save Changes" button. You'll be taken to a page where you can select the issues you want.


Gary Teter wrote:
RedRobe, I've cancelled your order. To get your back issues with free shipping, go to the Transition Page, make sure "Back Issues" is selected, then click the "Save Changes" button. You'll be taken to a page where you can select the issues you want.

I really appreciate your understanding and quick action to help me out. You Paizo guys are the best!

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